Was a really good time at Brigadoon DC connecting with old and new folks alike. There’s something awesome about the texture of customer service. read more

Here’s something that stuck out getting to the middle of this piece: you aren’t looking for a coach. …People buy business books because they’re hoping for frameworks to solve their immediate problems (getting more leads, improving sales, scaling staff.) Choice isn’t like that. … read more

Another week, and another step taken forward. A great kickoff of the Sales Effectiveness Roundtable with the Central Maryland Chamber of Commerce goes along with insights towards activity, expected behavior of websites and apps, and what constitutes access. Also published: Torque Wrenches … read more

Timelines is a recast or rewind to spark old thoughts or ignite new ones. This timeline focuses on our moments presenting at Brigadoon Annapolis. Brigadoon Annapolis Transcript, Pt.1 Brigadoon Annapolis Transcript, Pt.2 Brigadoon Annapolis Transcript, Pt.3 Brigadoon Annapolis Transcript, Pt.4 … read more

Some weekends ago was working on one of my bicycles. I had a little bit of squeaking and went to use a torque wrench and the guidance of the user manual to make sure that items were in the correct set. When I got around to the headset, stem, I noticed they were definitely not according to … read more

Generally, the shape of connections between our intentions and reality are our to make. Whether you tune those connections, or tension them, both ends of this connection valuable enough to hold… for a time. Also published: An Inevitability of AI Doing Something read more

AI tools of this moment is only good enough to ensure compliance and comfort for this part of the change. read more

Across the week, there were a few moments of inspiration and connection. The knitting of all of these is some kind of lesson to a series of travels brokered by connectivity, but constantly looking ahead to whatever is happening next. Also published: Timelines March 2018’s Link Shares ♾️ Coming Soon: … read more

Trying a new thing called “Timelines.” Pulling on older posts to revisit the paths taken or remind of what’s been happening. Let’s start with the initial link shares which launched this effort: 2 March 18 9 March 18 16 March 18 26 March 18 30 March 18 read more

With the shutdown of the AiPin, our experience and experiment has come to a bittersweet end. There’s always lessons in the journey. And as always, this means simply to shift forward to the next things. Also published: Opining About Human-Centered Design in Civic Tech read more